Pursuant to and within the limits of art. 64 of the Legislative Decree 6 September 2005, n. 206, the customer has the right, within 10 working days of receipt of the purchased products, to exercise the Right of Withdrawal, consisting of the right to return the products received and to obtain a refund of the price paid.
This right applies to all products contained on the Innovazione 3 Srl site.
Also pursuant to the aforementioned Legislative Decree 206/2005 it is specified that the Right of Withdrawal is exclusively reserved for consumer customers, i.e. only for natural persons who purchase the products for their own use and act for purposes not related to professional activity, or if do not purchase by indicating a VAT number when ordering.
To make use of the right of withdrawal, the customer must contact the Innovazione 3 Srl Customer Support Team at the following email: firstname.lastname@example.org.
The customer can anticipate the communication via fax to +39 0584788739 or via e-mail to the address: email@example.com.
Once the communication has been received, Innovazione 3 Srl. Will communicate to the customer the modalities and the return number.
The customer must promptly ship to the address communicated by Innovazione 3 Srl.
Transport costs and the responsibility of the goods during shipment, as required by law, are charged to the customer. It is therefore advisable to insure the products with the chosen courier, taking care to carefully pack the goods, where possible by inserting them in an external box, avoiding damaging the original packaging with adhesive tapes, labels, etc. The product must be returned intact in the original packaging complete with all its parts and accessories. In case of transport damage occurred during the return, Innovazione 3 Srl will communicate the same to the customer within five working days of receipt of the goods, allowing him to file a complaint with the courier used for the transport.
The damaged goods will be made available for return and the withdrawal request will be canceled at the same time.
Without prejudice to any repair costs for ascertained damage, Innovazione 3 Srl will refund the full amount of the goods within 30 days and in any case not before receipt of the purchased goods by means of a reversal procedure on the credit card or by bank transfer to the current account indicated. by the customer.
The right of withdrawal is totally lost in the event that the products are returned damaged (for reasons other than transport) or incomplete, or in the case of products made to measure and / or personalized (drawings, initials, names, etc ...)
Notes:With regard to purchases with collection at an Innovazione 3 Srl store, the Right of Withdrawal is not applicable as it is not a distance selling.